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Ways technology can build business value

What is business value?  As a Seattle IT Consultant, this is a question I try to answer for my clients.  This is more than just building more servers and loading more software.  A business is valued...

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How IT affects business value (EBITA)

As a Seattle IT Consultant, I find myself working with business owners in all stages of their business.  One of the most eye opening experiences I learned was that most business owners never sell...

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Documentation – Hardware, software and Users

How to Document Working with IT departments as a Consultant in Seattle, I find that most IT experts may be good at technology, but have no idea how to document it.  Over the years I’ve developed my...

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Modern Network Architecture – IT Team players?

In working with clients between about $800,000 / year and 5 Million dollars per year, companies need to make a change.  I started out as more of a Seattle IT Cowboy than a Seattle IT Consultant.  I...

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Supporting roles for Operations Management

In previous postings I’ve discussed the Healthy conflict between the Incident Management role and the Problem management roles in IT.  When I was an IT Cowboy, I used to play both roles.  Over the...

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Two simple IT department issues in Modern Network Architecture

As a business grows there is often a rebellion in IT departments.  On the one hand, IT technicians become overworked.  What I call IT cowboys enjoy the opportunity to wander the network arbitrarily...

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How NASA solved a problem we see today.

Back in the ‘60’s my father was an engineer working for a NASA contractor.  His specialty was acoustics.  At first this may seem like a strange thing for NASA to worry about.  Acoustics is the study...

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Some of the myths of IT

Working with one of my IT Consulting clients I ran into what I call a Myth of IT.  These Myths are those stereotypes and assumptions about the IT department that may or may not be true.  Often these...

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Good to Great – “One stop IT Everything Shop”

Working as a Seattle IT Consultant, I run into companies that claim to do everything for their clients.  They call themselves an IT “One Stop Shop.”  It’s a cool image.  Plus it rhymes.  For most...

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The assessment – Business Analysis

When I started my IT Career I heard this joke about developers…, …A team of IT experts/developers are sitting together in a room bragging to each other about their skills.  Then the phone rings.  The...

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SharePoint syncing Outlook Contacts

Working as a Seattle IT Consultant, I am getting more and more 365 Migrations for email.  Now my clients are asking what SharePoint is for.  I tell them it’s a possible SaaS alternative for a file...

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Building IT support teams

As a Seattle IT Consulting company I get lots of help from the most unexpected sources.  This morning I got an email telling me about this great CRM add-on.  My friend knew that I was giving a talk on...

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The cloud and Henry Ford

Change is always interesting.  With the way technology is changing so quickly, I have begun to feel a little dinosaur-ish.  Meaning that I get stuck in the old way of doing things and the idea of...

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The biggest root cause for IT failure…

As a Seattle IT Consultant, my role is not to approach technical failures as technical failures.  I’ve noticed that technical experts tend to approach all problems as technical problems.  As a result...

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Technical failures: Are they really technical failures?

Walking to a new client site as a Seattle IT Consultant, it would be easy to blame the last guy for all the mistakes.  I have a 6 month window to repair the failures.  I also know that I can sell...

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Why, Planning a technical strategy

I recently spoke for a local business newspaper, the Puget Sound Business Journal.  Part of my marketing strategy is to discuss technology with local business groups and businesses.  One of my...

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Lync, what is it and why is it important…

For a Seattle IT Consulting firm, It’s not hard to convince business owners that 365 is actually a good deal.  $8 / month for Email / user is actually a great deal.  A single Exchange implementation...

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A Lync Topology

I worked with the Microsoft team that was building the first Lync Multitenant reference architecture.  This is an implementation of link that crosses state and continental boundaries.  The four site...

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Onboarding: Feature or benefit for clients

One of my Seattle IT consulting clients had a problem.  After onboarding a new client, suddenly!… They were in the midst of an IT failure cascade.  It started with all the workstations that were old...

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Planning: What makes up a good onboarding plan?

Working with local Seattle IT Consulting companies, I’ve found that many companies don’t protect themselves with a strong customer onboarding process.  This worked with systems were less complicated...

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