Ways technology can build business value
What is business value? As a Seattle IT Consultant, this is a question I try to answer for my clients. This is more than just building more servers and loading more software. A business is valued...
View ArticleHow IT affects business value (EBITA)
As a Seattle IT Consultant, I find myself working with business owners in all stages of their business. One of the most eye opening experiences I learned was that most business owners never sell...
View ArticleDocumentation – Hardware, software and Users
How to Document Working with IT departments as a Consultant in Seattle, I find that most IT experts may be good at technology, but have no idea how to document it. Over the years I’ve developed my...
View ArticleModern Network Architecture – IT Team players?
In working with clients between about $800,000 / year and 5 Million dollars per year, companies need to make a change. I started out as more of a Seattle IT Cowboy than a Seattle IT Consultant. I...
View ArticleSupporting roles for Operations Management
In previous postings I’ve discussed the Healthy conflict between the Incident Management role and the Problem management roles in IT. When I was an IT Cowboy, I used to play both roles. Over the...
View ArticleTwo simple IT department issues in Modern Network Architecture
As a business grows there is often a rebellion in IT departments. On the one hand, IT technicians become overworked. What I call IT cowboys enjoy the opportunity to wander the network arbitrarily...
View ArticleHow NASA solved a problem we see today.
Back in the ‘60’s my father was an engineer working for a NASA contractor. His specialty was acoustics. At first this may seem like a strange thing for NASA to worry about. Acoustics is the study...
View ArticleSome of the myths of IT
Working with one of my IT Consulting clients I ran into what I call a Myth of IT. These Myths are those stereotypes and assumptions about the IT department that may or may not be true. Often these...
View ArticleGood to Great – “One stop IT Everything Shop”
Working as a Seattle IT Consultant, I run into companies that claim to do everything for their clients. They call themselves an IT “One Stop Shop.” It’s a cool image. Plus it rhymes. For most...
View ArticleThe assessment – Business Analysis
When I started my IT Career I heard this joke about developers…, …A team of IT experts/developers are sitting together in a room bragging to each other about their skills. Then the phone rings. The...
View ArticleSharePoint syncing Outlook Contacts
Working as a Seattle IT Consultant, I am getting more and more 365 Migrations for email. Now my clients are asking what SharePoint is for. I tell them it’s a possible SaaS alternative for a file...
View ArticleBuilding IT support teams
As a Seattle IT Consulting company I get lots of help from the most unexpected sources. This morning I got an email telling me about this great CRM add-on. My friend knew that I was giving a talk on...
View ArticleThe cloud and Henry Ford
Change is always interesting. With the way technology is changing so quickly, I have begun to feel a little dinosaur-ish. Meaning that I get stuck in the old way of doing things and the idea of...
View ArticleThe biggest root cause for IT failure…
As a Seattle IT Consultant, my role is not to approach technical failures as technical failures. I’ve noticed that technical experts tend to approach all problems as technical problems. As a result...
View ArticleTechnical failures: Are they really technical failures?
Walking to a new client site as a Seattle IT Consultant, it would be easy to blame the last guy for all the mistakes. I have a 6 month window to repair the failures. I also know that I can sell...
View ArticleWhy, Planning a technical strategy
I recently spoke for a local business newspaper, the Puget Sound Business Journal. Part of my marketing strategy is to discuss technology with local business groups and businesses. One of my...
View ArticleLync, what is it and why is it important…
For a Seattle IT Consulting firm, It’s not hard to convince business owners that 365 is actually a good deal. $8 / month for Email / user is actually a great deal. A single Exchange implementation...
View ArticleA Lync Topology
I worked with the Microsoft team that was building the first Lync Multitenant reference architecture. This is an implementation of link that crosses state and continental boundaries. The four site...
View ArticleOnboarding: Feature or benefit for clients
One of my Seattle IT consulting clients had a problem. After onboarding a new client, suddenly!… They were in the midst of an IT failure cascade. It started with all the workstations that were old...
View ArticlePlanning: What makes up a good onboarding plan?
Working with local Seattle IT Consulting companies, I’ve found that many companies don’t protect themselves with a strong customer onboarding process. This worked with systems were less complicated...
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